You should anticipate that large orders take 2 to 3 or more working days for them to ship depending on quantity and availability of raw materials.
Pillows are shipped by dimensional weight via FedEx or UPS in packs of 12 or 16 for standard sizes. Large volume orders may be palletized for savings on shipping charges.
If paying by credit card, orders will not be charged until they are ready for shipment.
All non defective returns orders will incur a 20% restocking charge. Shipping charges will be the responsibility of the purchaser. They must be returned in new unused condition.
We do not offer refunds or exchanges on custom made products unless they are found to be defective.
If you have your own UPS or FedEx account, we may ship collect or 3rd party.